ORDERS & SHIPPING
How long does shipping take?
Delivery times depend on the destination and shipping method. Once your order ships, you'll receive tracking information so you can follow its progress. Please refer to our Shipping Policy for the most current delivery estimates.
How can I track my order?
Once your order ships, we'll send tracking information to the email provided at checkout. You can also visit our Track Order page for available tracking options.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible after placing your order. We'll do our best to help before the order is processed, but we cannot guarantee that an address can be changed once fulfillment has begun.
Shipping Policy
Please refer to our Shipping Policy for the most current delivery information.
RETURNS & ORDER ISSUES
What should I do if my product arrives damaged or defective?
Contact Wagmint as soon as possible with your order number and clear photos or videos showing the issue. We'll review the situation and help with the appropriate next step according to our Return & Refund Policy.
Can I return my order?
Return eligibility depends on the condition of the product and the terms of our current Return & Refund Policy. Please review the policy for complete requirements and instructions before sending anything back.
I received the wrong item. What should I do?
Please contact us with your order number and photos of the item you received. We'll review the issue and help determine the appropriate next step.
Return & Refund Policy
Please review our current policy for complete return requirements and instructions.
PAYMENTS
What payment methods do you accept?
We accept the payment methods displayed during Shopify checkout. Available credit cards, debit cards, and accelerated checkout options may vary depending on your device and location.
Is checkout secure?
Payments are processed through Shopify's checkout system. Wagmint does not directly handle your complete card information.
Payment options at checkout
Available options are shown during checkout and may vary by device and location.
Need help with payment?
If you need assistance with an order payment, please contact Wagmint.
PRODUCTS
Where can I find information about a product?
Each product page includes its description, features, specifications, care information, and other relevant details. If you still have a question, contact us and we'll be happy to help.
Can I inspect my product when it arrives?
Yes. We recommend checking your order when it arrives to make sure the correct item was delivered and that there are no visible problems. If something is wrong, contact us promptly.
Product support
For product-specific questions, please contact Wagmint with the product name and your order details when applicable.
Care information
Refer to the product page for the latest care information and recommendations.
SUPPORT
How can I contact Wagmint?
Visit our Contact page or email us using the support email listed on our website. Include your order number when contacting us about an existing order so we can help more efficiently.
When will I receive a response?
Our current support hours and contact information are listed on the Contact page. Response times may vary depending on message volume.
Visit our Contact page
For account, order, or product support, our Contact page has the latest ways to reach Wagmint.
Need help tracking an order?
Visit our Track Order page for available tracking options.
Still have a question?
We're here to help with questions about products, orders, shipping, returns, or anything else related to Wagmint.
Everything you need to know about shopping with Wagmint, from shipping and tracking to returns and product support.