Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at info@wag-mint.com with your order number and the reason for your return.

Please do not send a product back without contacting us first. If your return is accepted, we’ll provide instructions on where and how to return your item. Items returned without prior authorization may not be accepted.

Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@wag-mint.com.

Please include your order number and clear photos or videos showing the issue. We’ll review the situation and work with you on an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom products, gift cards, and products that have been used or damaged after delivery.

Please contact us if you’re unsure whether your item is eligible for a return.

Exchanges

If you’d like a different product, please contact us first. When appropriate, the simplest option may be to return the original item and place a new order after the return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned products generally must be in the same condition in which they were received, unused, and in their original packaging, along with proof of purchase.

Refunds

We’ll notify you after your return has been received and reviewed and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to process and post the refund.

If you believe there is an issue with an approved refund, contact us at info@wag-mint.com.

Questions

For questions about returns or refunds, contact us at:

info@wag-mint.com